What's New:
From now on, Drag can automatically read between the lines and label incoming emails as:
- π Positive: happy or appreciative messages
- π Neutral: factual or informational ones
- π Negative: frustrated or dissatisfied messages
- π¨ Urgent: messages that demand urgent action or reply
Itβs like having emotional radar inside your inbox, so you can prioritize and respond smarter, faster, and with the right tone every time.
You can enable it in seconds:
- Open your Drag board β Boards β Board settings
- Select the board where you want to use AI Sentiment Detection.
- Toggle β¨ Enable AI tagging to ON.
- Under Select AI tagging category option, select Sentiment.
- Click Save.
Use it to:
Spot unhappy customers early and escalate faster.
Track sentiment trends across leads and clients.
Keep internal threads clear and balanced.
Combine it with automations
Our AI Sentiment Detection integrates seamlessly with Drag Automations and Drag reports. You can trigger custom actions and clearly understand trends at a glance, while AI does the heavy lifting.
π Example: Escalate negative emails to managers
Ensure unhappy customers are handled quickly.
- When: Sentiment = Negative
- Then: Move card to "Escalations" column
- And: Notify user @manager