With Live Reports, you can instantly view and download a real-time snapshot of all cards across your boards. No more digging or waiting, just one click to see what’s happening right now.

Here's what you can achieve in a few clicks:

Assignment tracking just got better:

Response times are now smarter:

You can now turn an existing board into a template, to be replicated in the future.

Simply click on the dropdown menu next to the board title and select the option 'Save board as template'.

💡 Create new boards from templates

Choose from ready-to-use templates to set up your boards instantly. Use a template as a starting point, then tweak tags, team members or automation rules to fit your exact needs.

To create a board from template, click the '+' icon next to your Drag boards section and select the option 'Create board from template'.

All the column set up, task cards (and their respective information), custom fields and other templates aspects will be automatically applied to the new board.

Access new media types directly from your phone when receiving WhatsApp messages on your boards.

New media types include: documents, voice messages, photos, videos and gifs.

For both Chrome Extension and mobile app, you can now view who is sending each WhatsApp message on your shared inbox.

Senders can only be seen internally by team members. They won't be displayed to the recipient.

From today, you can upload multiple media types to WhatsApp conversations from inside the Drag mobile app.

This is what is available from Drag's mobile app from today:

Upload and send photos, videos, gifs or documents to shared WhatsApp conversations right from Drag's mobile app.

All teams members will be able to view internally which team member sent each message.

Similarly, you can now not only receive, but also upload and send voice messages to WhatsApp shared conversations from your phone.

All teams members will be able to view which team member sent each voice message.

From today, you can collaborate on WhatsApp conversations on the go, right from the Drag mobile app.

Since we launched Drag's WhatsApp channel, we knew that was going to become key, with more and more customers often working from their phones. Today, we are launching support for mobile app for all actions related to text messages. Support for other media types (files, photos, videos) to follow!

Visualize all WhatsApp conversations on Drag boards inside the Drag mobile app from your own phones.

View new conversations as they arrive in real time, track their status, categorize and organize them, know who is working on what, exactly the same way you manage shared emails.

Like in the Chrome Extension, you can now copy, reply or react to a message in a WhatsApp conversation. Just tap and hold the message until a dropdown opens with the options.

When selecting a reaction, it will appear next to the message you selected. Visualize reactions to your messages the same way.

Use the internal team chat to add comments or @mention a colleague if you need their help while replying to a conversation. Resolve things immediately without needing to go back to your computer.

Today we are releasing new functionalities in Drag's automation rules.

From today, it is possible to create rules to automatically mark cards as unread when a specific trigger happens. Marking cards as unread automatically can be useful in a number of use cases especially when team members need to get back to specific conversations at a later stage.

To use this action, scroll down to the "Then..." section of automations, select the trigger "Gmail action" then the option "Mark as unread".

Previously, Drag's conditions 'Subject, From and To' included only the option 'Contains', which could be ambiguous when users had multiple terms selected. In practical terms, it worked as a 'Contains all of' logic.

As of today, it is possible to chose between the logics 'Contains any of' OR 'Contains all of' which is particularly useful when members want automation rules to trigger for different terms.

Previously, for the triggers involving outbound emails, 'New conversation (outbound) is created' and 'Outbound reply is sent', conditions were not available and the automations needed to trigger for any email.

From today, the same email conditions available to the other triggers (subject, from and to) are also available for outbound emails.

Today we are making it easier for users to:

From today, it is also possible to attach media to outbound WhatsApp messages from WhatsApp shared inboxes.

We're excited to launch Drag Academy, a series of video courses that allows you to structure your own learning and training in Drag.

It covers topics such as Collaboration, Email Management, Automations, Reports and Integrations. All broken down into easy-to-understand and structured videos that you can go through at your own pace.

From today, it is also possible to add attachments (documents, videos or photos) to outbound WhatsApp messages from WhatsApp boards.

To add attachments, click on the paper clip icon next to the compose box on WhatsApp conversations.

Following Drag's product updates and providing feedback just got easier!

From inside the Drag dashboard, go to the Product Updates section to follow up on our latest updates or to submit a feature, improvement or fix request.

Today we're releasing 2 highly requested features in Drag.

You asked, we listened! Sometimes, emails of certain types have identical subject lines except for certain identifying information only displayed in the end (eg. email address, name, etc).

The way card titles are trunkated on Drag's default kanban or preview views disables users to quickly find important information in these situations.

That's why today we are introducing a personal user preference (which won't affect how other team members view boards) to define the density of their Drag workspaces.

Whereas the default options look exactly how your workspaces have always looked, the new "comfortable" option allows email contents to take up to 3 rows on a card, disclosing more information at a time.

By default, when an email is shared on a Drag board, it will remain shared with all board members for as long as it is on that board.

This means that all emails exchanged on that thread, including replies or forwarded messages, will be available on the same card to all board members, regardless of whether those messages were sent to board members or not.

But, sometimes, certain sensitive conversations needs to continue in private. This is now possible with our forward privately feature.

This feature enables users to start a private conversation while still working within a shared inbox.

We've been counting the days for the launch of Drag's WhatsApp Shared Inbox, and now we're thrilled to announce that this day has arrived!

This means you can now support customers, close deals and get more done, across email and WhatsApp, collaboratively and without leaving your inbox.

Some of the things you are now able to do include:

In addition to being able to connect an email channel (Google Group or Shared Inbox) to a Drag shared workspace, you will now be able to connect a WhatsApp Business account.

Assign conversations to team members for improved transparency and accountability. Leverage the internal team chat for internal messaging within the context of a specific WhatsApp conversation.

Drag is integrated to your Meta Business account to fetch WhatsApp templates right into Gmail, allowing you to reply to WhatsApp conversations in just a few clicks.

We're excited to announce important improvements to our email sequences and mobile app this week.

Previously, it was only possible to schedule automated follow ups based on calendar days. From today, users have the option to only consider weekdays (Monday to Friday) when scheduling future follow up emails in a sequence.

Stop multiple users from replying to the same email at the same time, regardless of where they are. Our collision detection now works across our Chrome Extension and mobile app.

We have also made some improvements requested by users, including: