From today, you can collaborate on WhatsApp conversations on the go, right from the Drag mobile app.
Since we launched Drag's WhatsApp channel, we knew that was going to become key, with more and more customers often working from their phones. Today, we are launching support for mobile app for all actions related to text messages. Support for other media types (files, photos, videos) to follow!
💬 One WhatsApp number, multiple agents (from their own phones!)
Visualize all WhatsApp conversations on Drag boards inside the Drag mobile app from your own phones.
View new conversations as they arrive in real time, track their status, categorize and organize them, know who is working on what, exactly the same way you manage shared emails.
🫲 Tap and hold to react to messages
Like in the Chrome Extension, you can now copy, reply or react to a message in a WhatsApp conversation. Just tap and hold the message until a dropdown opens with the options.
When selecting a reaction, it will appear next to the message you selected. Visualize reactions to your messages the same way.
🖇️ Collaborate internally on WhatsApp conversations on the go
Use the internal team chat to add comments or @mention a colleague if you need their help while replying to a conversation. Resolve things immediately without needing to go back to your computer.
