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Post here what you would like us to build, fix or improve next!
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posts
API support for round robin and load balancer assignments
1
·
planned
1
API support for custom fields
1
·
planned
1
AI tagging
Auto tag conversations based on sentiment or topic.
2
·
in progress
1
AI replies
Generate draft replies based on previous replies from team to similar conversations
1
·
planned
1
AI compose assistant
In-app AI assistant to improve written communication within Drag
1
·
planned
1
AI summarize
1-click summarizing of email threads for easier transfer of context for handoffs, escalations, etc.
1
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planned
1
Set working days in Users and Roles section
So you can define users working days/hours individually, not per board like it is today.
0
1
Upload files in Google Drive other than DragApp cloud
Option to upload files in files tab inside cards in Gmail Google Drive cloud instead of DragApp cloud
0
2
Shared contact management
1
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in progress
2
Automatically upload all docs in a specific board to a specific Google Drive Folder.
For example all docs sent and received in the board 1234 Main Street, are automatically uploaded to the linked 1234 Main Street Google Drive Folder. I own a real estate office, and compliance is very important.
1
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under review
3
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