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Post here what you would like us to build, fix or improve next!
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AI compose assistant
In-app AI assistant to improve written communication within Drag
1
·

planned

AI replies
Generate draft replies based on previous replies from team to similar conversations
1
·

planned

Save attachments and files on Google Drive
Be able to save email attachments directly into Google Drive
1
·

planned

API support for round robin and load balancer assignments
1
·

planned

API support for custom fields
1
·

planned

AI summarize
1-click summarizing of email threads for easier transfer of context for handoffs, escalations, etc.
1
·

planned

Thread splitter
Being able to separate an email thread into multiple cards
1
·

planned

@mention feature to automatically give access to mentioned person
When someone is mentioned, immediately give access to that person on that email, even if the email is not located on a shared inbox/board that the mentioned person have access to
1
·

planned

Ability to search and filter by custom fields (Pro Plan)
Currently it is not possible to search or filter by custom fields.
3
·

planned

Whastapp Dashboard Automation
Having the ability to automate a message for WhatsApp, such as sending a message when it's outside of business hours on the dashboard, answering messages when messages containing an “x” word arrive, etc. With this Drag could reach the next level.
3
·

planned

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