new

fixed

Automations

[v15.6.4] SLA rules 🔥

This week we are very excited to announce SLA rules in Drag. (Read more).
🤖 SLA automation rules
Service Level Agreements (SLAs) help manage customer expectations and keep your team accountable for timely responses. Drag helps you improve time management to optimize response times even if you don't have formalised SLAs with clients, using a combination of features, from automation rules to reports.
Set reply time goals, view reports on late replies, get notified when replies are overdue or get a heads up when a SLA breach is about to happen and more.
sla
🔔 SLA-based reminders
Similarly, you can also use custom notifications to send reminders to relevant users when there's an SLA breach or even before a conversation is due.
reminder
Fixes:
  • Fixed the status dropdown not opening for newly created task cards