new
WhatsApp channel
[v17.0] Introducing Drag's WhatsApp channel 🔥
We've been counting the days for the launch of Drag's WhatsApp Shared Inbox, and now we're thrilled to announce that this day has arrived!
This means you can now support customers, close deals and get more done, across email and WhatsApp, collaboratively and without leaving your inbox.
Some of the things you are now able to do include:
⛓️ Add incoming WhatsApp conversations to Drag workspaces:
In addition to being able to connect an email channel (Google Group or Shared Inbox) to a Drag shared workspace, you will now be able to connect a WhatsApp Business account.
🤝 Know who is working on what
Assign conversations to team members for improved transparency and accountability. Leverage the internal team chat for internal messaging within the context of a specific WhatsApp conversation.
💨 Import your existing Pre-approved templates
Drag is integrated to your Meta Business account to fetch WhatsApp templates right into Gmail, allowing you to reply to WhatsApp conversations in just a few clicks.